FAQ

We offer 24/7 emergency air conditioning service. When you call, our team works to schedule a visit as soon as possible so we can assess the problem, explain your options, and start moving you back toward a comfortable indoor temperature.

Yes. We repair and maintain all makes and models of air conditioning systems, not just Trane equipment. If you decide to replace your system, we can walk you through models that fit your home or business.

During a service visit, we look at your system’s age, condition, and repair history, along with how well it cools your space. We then share what we find, outline repair and replacement paths, and help you weigh up-front costs against long-term comfort and operating expenses so you can choose what feels right for you.

Most standard residential AC installations finish in one day, depending on the size of the system and the condition of existing equipment. Larger homes or light commercial projects may take longer. During your consultation, we give you a timeframe based on your specific project so you can plan ahead.

Yes. We review the available systems, explain the differences in efficiency and features, and provide clear pricing before any work begins. We also discuss specials, financing options, and potential tax credits so you can choose a solution that fits your budget.

Regular maintenance plays a big role in performance and longevity. We recommend routine tune-ups, timely filter changes, and quick attention to unusual noises or cooling issues. Our preventive maintenance agreements make it easier to keep your new system in good condition over time.

We respond to AC problems as quickly as we can, because we know how uncomfortable and stressful a hot home or business can be. Ed's Comfort Solutions offers 24/7 emergency service for urgent issues, such as systems that stop cooling entirely or situations that may affect comfort or safety. For non-emergency concerns, we often have same-day appointments available, depending on the time of your call and current demand.

When you contact us, our office team will let you know the soonest appointment window we can offer and will work with your schedule. Factors such as severe weather or peak season volume can affect timing, but our goal is always to restore your comfort as quickly and efficiently as possible.

The cost of repairing an air conditioner depends on what is causing the problem and what parts and labor are needed to fix it. Simple issues, such as a clogged drain or minor electrical component, generally cost less than repairs that involve major parts like compressors or blower motors. Because every situation is different, our technician will first diagnose the issue, then review your options and provide clear pricing before any work begins.

We offer competitive rates, online coupons, and a discount for military service members and senior citizens to help make repairs more affordable. For larger projects, we can also discuss financing options. Our focus is on giving you the information you need to decide what works for your budget.

In most cases, yes, we can. Our technicians repair all major brands and many less common ones, and we work on central air conditioners, heat pumps, and ductless mini split systems. We service equipment in single family homes, multi family properties, and a wide range of commercial buildings.

Because our team is fully trained and NATE certified, we are prepared to diagnose and repair many different configurations and system sizes. If you have questions about a specific brand or type of equipment, our office can let you know what we typically handle and schedule a visit to take a closer look.

You can start with a few simple checks, especially if the problem just began. Make sure your thermostat is set to cool and that the temperature is set lower than the current room temperature. Check that your air filter is not heavily clogged, since a dirty filter can restrict airflow and cause performance issues. If your system has recently tripped a breaker, you can reset it once, but if it trips again, that is a sign to call for service.

If you hear unusual noises, smell burning or musty odors, see ice on the lines, or have water pooling around the indoor unit, it is best to turn the system off and contact us. Those symptoms can point to issues that may cause further damage or create safety concerns if left unaddressed. Our team can guide you over the phone and then send a technician to inspect the system.

Yes, clear communication is a core part of how we do business at Ed's Comfort Solutions. After inspecting your system, our technician will explain what they found, why the problem is happening, and what your repair options are. You will receive straightforward pricing and can ask as many questions as you like before you decide how to proceed.

We believe in an honest, customer-focused approach, which means no surprises once work begins. If there is more than one way to address an issue, such as a repair that can extend the life of an older system versus planning for replacement, we will walk you through the pros and cons so you can make an informed choice.

We strive to provide repair solutions that you can feel good about, both now and in the future. Many of the products and systems we work with come with manufacturer warranties, and we follow recommended procedures to help keep those protections in place. For customers who want additional peace of mind on new equipment, extended HVAC warranty options are available for purchase on certain systems.

When we discuss repairs or replacement with you, we can review what types of warranty coverage may apply and how they work. Our goal is to help you understand how your investment is protected, without making promises that any system will never need service again.

Yes, we can. Ed's Comfort Solutions provides 24/7 emergency service for times when your AC stops working at night, on weekends, or during holidays. We know that breakdowns do not always happen during regular office hours, and living without cooling in the heat or humidity can be very difficult.

If your system fails after hours and you are concerned about comfort or safety, call us and our team will respond. We will discuss what you are experiencing, offer any immediate guidance we can over the phone, and dispatch an on call technician to your home or business as soon as possible.

Many homeowners start with a repair, especially if the system is newer or the issue seems minor. If your heater needs frequent service, struggles to keep your home comfortable, or uses older technology, we can help you compare the costs and benefits of repair versus replacement. During a visit, we discuss your system’s age, condition, and performance so you can make an informed choice.

Most homes and businesses benefit from a heating checkup once a year, usually before the cooler months. Regular visits let us spot wear and tear early and help keep your system ready for seasonal temperature changes. If you have a heat pump that provides both heating and cooling, we may recommend service before each major season for more consistent performance.

We understand that heating problems do not always happen during business hours. Ed's Comfort Solutions offers 24/7/365 emergency heating service, so you can reach us when you need urgent help with your system. When you call, we work to respond as quickly as possible and explain what you can expect during the visit.

Most standard residential heater replacements can be completed within a single day, depending on the type of system and the condition of existing connections. Larger homes or commercial properties may require more time, especially if we replace multiple units or address related upgrades. During your estimate, we explain the expected timeline so you can plan around the visit.

In many cities and counties in Florida and Georgia, heater replacements require permits and inspections to ensure the work meets applicable codes. As a licensed HVAC contractor, Ed's Comfort Solutions follows the rules that apply in your area and installs equipment according to those requirements. We discuss any local factors that may affect the schedule or scope of your project.

Proper heater sizing depends on several factors, including square footage, insulation levels, window types, and how your home is used. Our technicians perform load calculations and evaluate your space before recommending equipment, rather than relying on rough guesses or just matching the size of your old system. This careful approach helps improve comfort and energy efficiency.

In many cases, you can keep your current thermostat, especially if it is relatively new and compatible with the type of system you choose. However, upgrading to a modern thermostat can offer better control, scheduling, and comfort features. During our visit, we review your current controls and discuss whether they will work well with your new heater.

We respond to no-heat situations as quickly as we can because we know how disruptive and uncomfortable they can be. Our team provides 24/7 emergency service for urgent problems, and we often have same-day appointments available for many calls, depending on current demand and the time of day you reach us. When you call, we will ask a few questions about your situation and let you know the soonest time we can arrive. For non-emergency issues, we work to schedule a visit that fits your calendar while still addressing the problem promptly.

The cost of heater repair depends on what is causing the problem, which parts are involved, and how long the work will take. Some issues are resolved with simple adjustments or component replacements, while others involve more extensive repairs. Before we begin any work, we explain what we found and review the recommended options along with their costs, so you can make an informed decision. We also offer online coupons, discounts for military and seniors, and financing options for larger projects, which can help make the expense more manageable.

In most cases, yes. Our technicians are fully trained to work on a wide range of heating equipment, including furnaces, heat pumps, and ductless mini split systems commonly found in homes and businesses throughout Northeast Florida and Southeast Georgia. We handle repairs and installations for all makes and models of air conditioners, heat pumps, and ductless systems, and we also work on related heating controls and thermostats. If you are unsure what type of system you have, you can describe it when you call or share the brand and model number, and we can let you know how we can help.

Deciding whether to repair or replace a heater usually involves looking at several factors together. These often include the age of your system, its repair history, current efficiency, and the cost difference between another repair and a new unit. During our visit, we can explain what we see, discuss how your system has been performing, and outline both options if replacement is something to consider. Our goal is to give you clear information, not pressure, so you can choose the solution that fits your comfort needs and budget.

Many repairs involve parts that carry manufacturer warranties, and we stand behind the work our technicians perform. In addition, customers may choose to purchase extended HVAC warranty options for certain systems, which can provide added protection over time. During your appointment, we can review what warranties apply to your specific repair or new equipment and how coverage works. If you are considering a new system, we will explain the standard warranty that comes with it and any extended options that are available.

Regular maintenance is one of the best ways to reduce the chance of unexpected heater problems. Simple steps like changing or cleaning air filters as recommended and keeping vents clear of furniture or dust can help your system run more smoothly. Scheduling routine tune-ups with a professional allows us to check critical components, clean key parts, and catch small issues before they turn into major repairs. During a maintenance visit, we can also provide tips specific to your equipment and how you use it in your home or business.

Most residential heat pump installations finish within a day, although larger homes or more complex projects can take longer. During your estimate, we will outline a realistic timeline based on your specific system and property so you know what to expect from start to finish.

Many heat pumps last around 10 to 15 years, depending on maintenance, usage, and installation quality. If your current system needs frequent repairs, runs loudly, or struggles to keep your home comfortable, we can evaluate whether a repair or a heat pump replacement makes more sense for your situation.

In many cases, a new heat pump can connect to your current duct system and thermostat, but that is not always the best option. During our assessment, we look at the condition and design of your ductwork and controls and then recommend any updates that may help your new system perform better and more efficiently.

Common signs include weak airflow, unusual noises, frequent cycling, or rooms that never reach the temperature you set. You might also notice higher energy bills with no change in usage. If you see ice buildup on the outdoor unit or your system runs constantly, schedule a service visit so a technician can check it before the issue gets worse.

Most common heat pump repairs take one to a few hours once the technician starts work, depending on the issue and part availability. Simple fixes, such as replacing a capacitor or contactor, often wrap up quickly. More complex electrical or refrigerant problems can take longer, especially if we need to correct multiple issues at once.

The best choice depends on your system’s age, the cost of the repair, and how well the unit has performed over time. As a general guideline, many homeowners consider replacement when a system is more than 10–12 years old and needs frequent or expensive repairs. Your technician can walk you through the pros and cons based on your specific equipment and budget.

Yes. Routine maintenance helps keep components clean, catches small issues early, and keeps your system running more efficiently. This can reduce the risk of sudden breakdowns during the coldest or hottest days. Our preventive maintenance services are designed to support consistent comfort and help extend the life of your equipment.